Gamification em help desk e service desk: promovendo engajamento e motivação no século 21 em centros de suporte, help desk e service desk.
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| Language: | Portuguese |
| Published: |
São Paulo: Novatec Editora,
2017
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| Online Access: | https://catalogo.acervo.nic.br/cgi-bin/koha/opac-detail.pl?biblionumber=2352 |
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