Harper, G. (2016). The joy of conflict resolution: Transforming victims, villains and heroes in the workplace and at home. New Society Publishers.
Citação do estilo Chicago (17ª ed.)Harper, Gary. The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home. Gabriola: New Society Publishers, 2016.
Citação MLA (8ª ed.)Harper, Gary. The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home. New Society Publishers, 2016.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.